Our Commitment

Surmount Steps is committed to providing high-quality educational support and tutoring services. Our services include:

• Personalized tutoring sessions
• Homework assistance and guidance
• Regular progress assessments
• Parent-teacher communication
• Study materials and resources

Service Standards

While we strive to provide excellent educational support, we want to set clear expectations:

• • Educational outcomes depend on student effort, attendance, and engagement
• • We provide guidance and support, but cannot guarantee specific academic results
• • Our role is supplementary to formal school education
• • We follow curriculum guidelines but adapt to individual student needs

Registration Requirements

To enroll your child, you must:

• Be the parent or legal guardian of the student
• Provide accurate and complete registration information
• Submit required documents as per DOE Delhi guidelines
• Pay applicable registration and tuition fees
• Agree to these Terms of Service

Age Requirements

We accept students from kindergarten through grade 12. Students must be within the appropriate age range for their enrolled grade level as per Delhi education board standards.

Fee Structure

Payment Terms

• • Monthly fees are due by the 5th of each month
• • A grace period of 5 days is provided without penalty
• • Late payment fees apply after the 10th of the month
• • Services may be suspended for payments overdue by 15 days
• • All fees are quoted in Indian Rupees (INR)
• • Payment methods: Cash, Bank Transfer, UPI, or Check

Attendance Policy

• Regular attendance is essential for academic progress
• Advance notice required for planned absences
• Make-up sessions may be arranged for legitimate absences
• Excessive absences may result in program termination

Code of Conduct

All students are expected to maintain respectful behavior and follow our guidelines:

Cancellation by Parents

• 30-day notice required: Written notice must be provided 30 days before intended withdrawal
• Refund policy: Prorated refunds for unused services, minus applicable fees
• Non-refundable fees: Registration fees and material costs are non-refundable

Termination by Surmount Steps

We reserve the right to terminate services in cases of:

• • Non-payment of fees beyond the grace period
• • Repeated violations of conduct policies
• • Failure to comply with program requirements
• • Disruptive behavior affecting other students
• • Providing false information during registration

Our Materials

All educational materials, curricula, worksheets, and resources provided by Surmount Steps remain our intellectual property. These materials are licensed for use solely in connection with our educational services.

• • Materials may not be reproduced or distributed without permission
• • Use is limited to enrolled students for educational purposes
• • Commercial use or resale is strictly prohibited
• • Copyright and trademark rights are protected

Student Work

While students retain ownership of their original work and assignments, they grant Surmount Steps permission to use anonymized samples for educational purposes, program improvement, and promotional materials with appropriate privacy protections.