Privacy Policy
Your privacy is our priority. Here's how we protect your family's information.
Last updated: 10/23/2025
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Overview
At Surmount Steps, we are committed to protecting the privacy and security of our students and their families. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable privacy laws and the guidelines set forth by the Department of Education (DOE), Delhi.
We believe in transparency and want you to understand exactly how your information is handled when you entrust us with your child's education.
Information We Collect
Registration Information
We collect only the essential information required for registration and effective communication:
- Parent/Guardian Information: Name, contact number, email address
- Student Information: Name, age, class/grade, academic requirements
- Required Documents: As mandated by DOE Delhi guidelines for educational institutions
DOE Delhi Compliance
All document collection and data handling practices strictly adhere to the Department of Education (Delhi) guidelines. We collect only the minimum necessary information required for educational services and regulatory compliance.
WhatsApp Communication
WhatsApp Cloud API Usage
We utilize WhatsApp Cloud API for efficient and secure communication with parents and students. This service helps us:
- Send important updates about classes and schedules
- Share homework assignments and study materials
- Provide progress reports and feedback
- Facilitate quick parent-teacher communication
Important: All WhatsApp communications are processed through WhatsApp's secure Cloud API and are subject to WhatsApp's privacy policy in addition to our own.
Communication Data
We may retain communication records for educational continuity and quality assurance. All conversations remain confidential and are used solely for educational purposes and service improvement.
Document Management & Storage
Secure Document Handling
All documents provided during registration are handled with the utmost care:
- Documents are stored in secure, encrypted systems
- Access is limited to authorized personnel only
- Documents are retained only as long as necessary for educational services
- Secure disposal methods are used when documents are no longer needed
Data Protection & Security
How We Protect Your Data
Technical Safeguards
- • Encrypted data storage
- • Secure communication channels
- • Regular security updates
- • Access controls and monitoring
Administrative Safeguards
- • Staff training on privacy
- • Limited access policies
- • Regular privacy audits
- • Incident response procedures
Data Usage Principles
Purpose Limitation: We use your data only for the educational services you've requested.
Data Minimization: We collect only the information necessary for providing our services.
No Third-Party Sharing: We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your Rights & Choices
As a parent or guardian, you have the following rights regarding your family's personal information:
Access & Review
Request to see what information we have about your family
Correction
Ask us to correct any inaccurate information
Communication Preferences
Choose how you'd like to receive updates from us
Data Portability
Request a copy of your data in a portable format
Deletion
Request deletion of data when services are no longer needed
Withdrawal of Consent
Withdraw consent for certain data processing activities
Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your family's information, please don't hesitate to contact us:
Privacy Officer
For all privacy-related inquiries
Response Time
We aim to respond within 72 hours
Contact Methods
WhatsApp, Phone, Email, or In-person
Office Hours
Monday - Saturday, 9:00 AM - 12:00 PM
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our usual communication channels and update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.